How can I return the product or products in my online order?

Cut off the invoice sent to you with your order at the jagged point. By filling out the return form on the back of the invoice, you can send the product(s) you want to return to BAQA Merkez Mah Huzur Sok No: 26/1 - Bomonti / Şişli / Istanbul / TÜRKİYE by paying the fee via Cargo.

In how many days can I return the products in my online order?

If you are not satisfied with the product/products you ordered, you can return the product/products within 14 days from the date of receipt.

When will the product or products I return be refunded?

The compliance of the products reaching our warehouse with our return policy is examined. You will be notified by e-mail when your return is accepted and your refund is made by us. The canceled product amount will be notified to your bank within 2-5 working days to be returned to the credit card you have made the payment. If you paid by credit card, this information received by your bank will be reflected on your credit card statement according to the bank's working principles. If you have any problems during the refund payment process, you can fill out our contact form, send an e-mail to [email protected] or call our Customer Services at +90 850 333 22 72 between 10:00 – 18:00 on weekdays.

Under what conditions can I return the products in my order?

According to the "Right of Withdrawal Without Reason" article in the Consumer Law, it is the first fourteen (14) business days from the date you receive the product. In order to return the product or products in your order, the following conditions must be met. Otherwise, your return request will not be accepted. You must make your return within 14 days. You must send it to us in its original packaging undamaged, unused, undamaged as a result of misuse. The customer is obliged to return the product as it was when it was delivered to him. The product(s) must be unused. The labels of the product/products must be on the product and in undamaged condition. Shoes should never be worn outside, and there should be no traces of dirt or wear. Accessories are strictly non-refundable due to our hygiene policy. You can return the product you received within 30 days from the date of delivery, in case of returns due to any defect caused by the product.

Can I change the products I bought from your online stores from your stores?

You can exchange the products you bought from our online store from our stores, together with the invoice, within 30 days.

Can I return the product or products I bought from your online store to your stores?

Products purchased from our online store cannot be returned in our stores.

Do I have to pay any fees when returning the product or products in my order?

The shipping costs of the returns of the products purchased from belong to the buyer. Products sent with counter payment are not accepted.

Discounted Shipping Code : 365 633 732 Yurtici Cargo

You have the right to return your international orders. However, you will be responsible for the return shipping fee and any customs fees that may arise at Turkish Customs. You must ensure that the product reaches us. Unfortunately, we cannot facilitate any process for items stuck at customs. To assist you further, if you have plans to travel to Turkey, you can exchange or return items for free at any of our stores here. The timeframe for exchanges and returns at our stores is 30 days. Simply ensure that the product has not been used. 


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